General Information

Absolute Stone Corporation 

151 Towerview Court, Cary

Phone: (919) 462-8084

Website: http://absolute-stone.com/

Reviews

Appointment Date: Not available
Service: Not available
Staff Member: None
Reviewed:

by

i very rarely write reviews but i feel compelled to write this one two years after our tops were installed due to such a terrible installation. We have had these countertops for a couple of years and the tops themselves have been fine. Initially, they did not caulk under the counter tops where it was visible and they offered to come and do it but i just had them provide the caulk and did it myself and it was no big deal. The reason i am writing this 2 years later is that they installed the sink drains incorrectly. They installed the drain with the incorrect retainer ring and the only thing holding the seal was plumbers putty. It gave way on my 81 year old mother with a sink full of water. The person installing the retainer ring had to know this because you cant tighten the ring properly on the drain.

Appointment Date: Not available
Service: Not available
Staff Member: None
Reviewed:

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My wife & I recently had Absolute Stone install quartz counter tops and decorative mosaic tile backsplash in our home. All of the craftsman that came & worked in our home were top notch...from the template completion to the tile install, everything went perfect. They all arrived at the designated time. They were polite, professional & respectful. The counter tops were being installed the morning of a winter storm. The installers did not rush & stayed to finish the job even though I suggested that they could return at a later time. The tile installers arrived early morning the day after & removed snow from our driveway to ensure that they had ample workspace. They even suggested a modification of our window sill to ensure the proper install & aesthetics of the backsplash. We have 39 sq feet of tile so they worked tirelessly to complete the job. We highly recommend Absolute Stone's staff from the showroom to the craftsman they have in the field. Great experience!

Appointment Date: Not available
Service: Not available
Staff Member: None
Reviewed:

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I recently had a great experience with an Absolute Stone sales specialist, Lindsey Schrader. As a walk-in, I met Lindsey who just happened to be available on the sales floor, introducing herself jumping right to action. I was shopping for both countertop stone & eventually back splash but knew very little about the options. We were leaning towards quartz but that was about all we had decided. I hit the 'jackpot' with Lindsey. She immediately took me under her wing, providing me with a complete overview of what was available (even providing me info about less expensive options). I like to decorate but by no means, am a designer...it could have been overwhelming but my interaction with Lindsey put me at ease. In a very short time & over the course of a couple of visits, she was in tune with my tastes & provided me with great options. She was extremely patient, personable, very attentive...when she committed to providing quotes, pictures, samples, etc...she honored her commitment in a very timely manner. Often times, I'd have an email waiting for me before I got back to my computer. The whole experience went so seamless. Although we were prepared to wait, we decided to install backsplash at the same time. Once the final choices were made, Lindsey 'hand-held' the whole installation from start to finish even with the impact of winter weather. She was a complete pleasure to deal with & I would highly recommend her. She helped to create the kitchen of my dreams! I could not be more pleased with the experience that I had with Lindsey as a rep of Absolute Stone.

Appointment Date: Not available
Service: Not available
Staff Member: None
Reviewed:

by

Our whole experience with Absolute Stone in Cary was A+. Our first visit was with Melissa who walked us through the whole process of choosing the stone, sink, etc. She walked us through what to expect before, during and after our countertops were installed. Crew came in on the date and time that were told, expertly installed the countertop and were gone in a couple of hours. I could have believed the difference this made in our kitchen. We had a couple of follow up questions that were answered promptly and professionally by the service manger, Lodie. We requested to have a crew come to our house for a follow up and clarification on how to clean and seal the counters. They were there on time and, again, were professional and wonderfully friendly. We would recommend Absolute Stone to anyone for all your kitchen needs - great service and their price was about 30% less than we were planning for - always a nice surprise.

Appointment Date: Not available
Service: Not available
Staff Member: None
Reviewed:

by

The company sells granite for a good price. That is the reason I went with this company. However, their customer service is poor. They have different Mexican crew who comes to measure and different ones to install. The measuring crew was informed that I wanted steel reinforcements which they did not write on their workup sheet. The lady I was working with at the Absolute Stone, Julie, was also informed that I wanted the steel reinforcements for the granite hanging out at breakfast nook. However the installers had no clue. I was told by Julie that the reinforcements need to be in place first and then granite goes above it. Even though they did not have the reinforcements the installing crew went ahead with installing the granite. They mentioned that someone will come and install the reinforcements later that day. I spoke to their boss Lody Smith, who mentioned that some one would come by later that day which did not happen. I waited till 7:30pm then went out for diner. When I reached Lody Smith the next day, he mentioned that the person came after 7:30pm ( which I later found out was not true). Meanwhile I left them a message that I had noticed some dents/ pits in my granite. I wanted them to fill it up. A week later their steel reinforcement guy came. I showed him small dents/ pits which were in my granite. He said that the company had not mentioned to him about pits/dents and just left while I was on phone trying to reach Lody Smith, their boss guy. Lody mentioned that I should take pictures of them and send it to them at the email address he gave me. I took photos and sent them via email. I have no response from them till now. I am tired of having to follow up with these people. Their service is poor. If you are looking for a pleasant and smooth experience you may want to look into another company.

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