General

Alarm Detection Systems

1111 Church Rd

Aurora, IL 60505

Phone: 6308446322

Average:

About Alarm Detection Systems:

Founded in 1968, Alarm Detection Systems, Inc. is one of the most experienced commercial and home security companies in the nation, providing 24-hour monitoring and security responses for burglary, fire, and other emergency conditions. We own and operate an award-winning, UL Listed, FM Approved, Five-Diamond certified central monitoring station in Aurora, Illinois.

Reviews

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by Chris B. via Yelp Reviews

We never had a home alarm until we had pets. Now we wonder why we lived without one. We had ADS install a burglar and fire system in our home. I also have the app to arm and disarm the system. I added a Z wave thermostat to my phone app convenience.  I love it and we also know we are protecting the pets when we are away and us while we sleep. Great experience with sales staff and customer service.  Highly recommend!

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by Michael M. via Yelp Reviews

Very impressed with Mel Dant, the representative who came here today, and his high level of professionalism. Unlike the ADT person who came last week, Mel did not try any high pressure sales shenanigans. Hew simply gave us straight talk. Greatly appreciated and I look forward to being their newest customer.

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by Lina M. via Yelp Reviews

Buyer Beware. This company is a total rip off. Just found out today that the contract we signed in 2005 is going to expire in 2021. Yes!  Apparently it was a 7 year term that automatically renews without notice for another 7 year term and another, and another. We added a couple cameras in 2009 and it extended our newest renewal from 2012 to 2021. Locked us in for 9 years! Not sure how this happens, but trust me, the small print is nothing short of a scam. The Executive Vice President Bob used a "gotcha" language: "too bad for your boss who signed the contract in 2005". Will be contacting our attorney, suggest you do the same before you sign anything with them.

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by Paul P. via Yelp Reviews

Rodger at Alarm Detection Systems is the best in the business! I've dealt with other burglar alarm companies in the past and nobody impressed me the way Rodger did! He took the time to answer all my questions, thoroughly explain all my options and followed up after the installation to thank me again for my business. Highly recommend Rodger and ADS!

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by Kelly G. via Yelp Reviews

Very helpful!  Lori D helped get my account straightened out very quickly!

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by Dawn A. via Yelp Reviews

My husband and I met with your security consultant, Cheryl Hayes, last week and we had our installation today.  She really made us feel comfortable and even showed me how to use the app for my phone.  We had a fire that we think was started by our cat a year ago and I feel so much better knowing that my house will be monitored when we are not home.Cheryl also made great suggestions to add a water monitor near our sump pump to protect our finished basement.  I would highly recommend her to anyone looking for home security. She gave me permission to list her phone number.  630-202-7729.  Thanks Cheryl and Alarm Detection.

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by Sharon O. via Yelp Reviews

Jude Zirkelbach was wonderful to work with over the years.  I recently sold my home in White Eagle and she helped me with closing down my account and getting certified for the new buyers.  Jude is very professional and knowledgeable.  She helped me with all of the many details and she is very customer service oriented.  She made what could have been a painful process go very smoothly.  Because of employee's like Jude -I would highly recommend Alarm Detection Systems!

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by Maria S. via Yelp Reviews

Kim Keating designed a burglar and fire alarm system to protect my family, pets and home.  We use it every day!  It's gratifying to know the knowledgeable and professional employees of ADS and Security-Master have my best interests in mind.adsalarm.com

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by Raymond G. via Yelp Reviews

The most irresponsible manager & VP I have experienced. Stay away from this company. They deserve negative stars.

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by Tron F. via Yelp Reviews

Good luck if you hire these amateurs to protect your home.  I had a false alarm at my property which I immediately disengaged. Minutes after alarm had been disengaged I called Alarm Detection Services and was placed on hold.  After waiting on hold for several minutes, I had to hang up and call again.  At this point, I already had local fire department at my front door which I will be billed for accordingly.  When I called Alarm Detection back a THIRD time, I was told I would have to wait until tomorrow to speak with a manager.  When manager finally did call me he had no recollection of a rep coming out a couple weeks earlier to provide an assessment of our system.  Eventually manager handed me off to tech support because I could no longer engage system after false alarm.  I'm pretty sure my smoke alarm is defective. The tech trying to help could not figure out problem and said my only option would be to bring out a service technician to troubleshoot at $265 for one hour.  No thanks. All I want to know now is how soon can I switch security providers.

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